Effective Date: 15.10.2025

At Rhéa Matcha, we take pride in providing high-quality ceremonial grade matcha. Due to the nature of our product (food-grade, perishable goods), we do not accept returns or exchanges once the product has been opened or delivered.

 

All sales are final.

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If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@rhea-matcha.com, providing:

 

• Order number

• Photos of the product and packaging

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We will review your case and, if applicable, issue a replacement or refund at our discretion.

 

Please note:

 

• We cannot accept returns for reasons of personal taste or preference.

• Shipping costs are non-refundable.

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Thank you for your understanding and trust in Rhéa Matcha.